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Returns

Naturally we want you to be totally happy with the product, but sometimes there will be concerns or disappointment.

Follow these Instructions for returning an item:

1. Email Support@Carrot.run, stating following information:
- Your name
- Your email (if different from the one you are sending from)
- Return reason

2. Await Carrot.run acknowledgement, returns number & special returns information
- this will be included within email
- we will aim to provide this information within 24 hours
NOTE: Check your spam or trash if you haven't heard from us after 24 hours. If there is still no sign of an email, please forward your email again to us and cc: help@carrot.run. 

3. Package and send your item back to us
Note: We cannot take any responsibility for items that do not arrive. Please consider sending options, e.g. guaranteed delivery, signature.

4. Once received, we will email you immediately to let you know we have recieved the item.

5. We will provide full refund for the item purchase price
Note: We will be unable to provide refund for your P&P,
or any additional costs.

Shipping Policy

Shipping is included within the price, to all UK addresses.
£3 surcharges will apply to all addresses outside the UK:

NOTE: Carrot.run reserves the right to apply further surcharges, should deliver location incur special additional costs. You will be notified directly of any additional costs and have a choice to accept or cancel your order (without incurring any charge)

We will always send your product via Royal Mail premium delivery. Although in some circumstances other courier companies will be used.